Help and Support – 192.com

192.com gives you fast access to more free data on UK people, business and places. Our Frequently Asked Questions will help you make the most of using 192.com.

Top FAQs

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1. If I register what do I see/get? If I register what do I see/get?

   As an unregistered user you will have access to 10 free Directory Enquiry searches per day. To search Directory Enquiries you need a name and a locality for example –

   I am looking for – P Taylor or I am looking for – Sandra Jackson Location – London Location – NW1 7QH

   If a number is EX directory or unlisted you will see ‘Free Directory Enquiries No results found’. This means we do not have a number listed anywhere in our databases.

   You may also be shown results from either the Current or Historic Electoral Rolls although as an unregistered user these results will be hidden from view. To see these records you will need to purchase credits and possibly Extended Archive Membership or Extended Archive Access(only available with 5 credits). At this point you will be asked to register with us, as registration is part of the payment process. Once you have registered and paid for credits/EAM/EAA you will see the results of your search.

   If this didn't answer your question please 'Contact Us'

2. Remove my details from Electoral Roll Remove my details from Electoral Roll

   Over and above our statutory duties 192.com allows users to remove themselves for free from the Electoral Roll that is specifically published by 192.com. Please click here to download the form and send it back to us. Alternatively you can write to us to request the removal of your personal details.

   By post:
   The CO1 Requests Administrator,
   I-CD Publishing (UK) Limited,
   8-10 Quayside Lodge,
   London, SW6 2UZ

   By Fax: 0207 909 2169

   If this didn't answer your question please 'Contact Us'

3. Remove or update my business details Remove or update my business details

   The business listings on our site come from different sources, to have your information amended please contact whichever company is displaying the incorrect information -

   The way you will know which it is, is by which letter is shown after your listing -

   If it is a D then please contact Dun&Bradstreet on 0870 243 2344

   If this didn't answer your question please 'Contact Us'

4. Cancel my registration Cancel my registration

   Cancel my registration

   If you haven’t entered your confirmation code or clicked the confirmation link in the registration email an account has not been created therefore there is nothing to cancel.

   Cancel my account

   If you have confirmed registration or been an existing customer and would like to cancel your www.192.com account please email - Cancel my account

   If this didn't answer your question please 'Contact Us'

Frequently Asked Questions

• view all hide all Sign In and Registration
  • Problems with signing in Problems with signing in

    Here are some common problems that are experienced by 192.com users who use AOL as their Internet Service Provider (ISP). However, the answers provided here will also help other users overcome similar problems.

    During sign in I get into a loop

    We recommend that you clear your TEMPORARY INTERNET FILES and cookies, and try to sign into 192.com. Should this fail, try these steps below to automatically accept 192.com cookies:
    
    Within Internet Explorer access the ‘Internet Options’ dialogue via the ‘Tools’ menu situated at the top of your browser:

    

    Once within the “Internet Options” dialogue, select the “Privacy” tab to display the correct section:

    

    In older versions of Internet Explorer, there is a ‘Web Sites’ sub-section at the bottom of the ‘Privacy’ section containing an ‘Edit…’ button. In more recent versions, such as the one pictured above, the button is called ‘Sites...’ and is located at the bottom of the ‘Privacy’ section. Click this to open up the ‘Per Site Privacy’ dialog box:

    

    Enter ‘192.com’ into the ‘Address of Web site: ‘input field and click the ‘Allow’ button. Once this is done, the dialog should appear as above. Click ‘OK’ to close this dialog box, and again to close ‘Internet Options’.

    I cannot sign in to 192.com using my AOL browser

    We highly recommend that instead of changing settings in your AOL browser, as this could also influence your internet experience on other sites, you should close down your AOL browser and use Microsoft Internet Explorer to sign into 192.com. The latest version of IE can be downloaded from http://www.microsoft.com/ie.

    If this didn't answer your question please 'Contact Us'

  • I haven't received my confirmation code I haven't received my confirmation code

    You can get the registration code sent to your email address again by simply signing into 192.com with the email address and password that you entered during the registration process. You will then be prompted to either enter the registration code manually, or to have it sent to you email address again. Should you fail to receive this verification code, please check that:

    1. Email from 192.com is not being blocked by your junk-mail (spam) filter. Please check your junk mail folder.
    2. Email from 192.com is not being blocked by your ISP. Please check with your ISP’s helpdesk if this is the case. If so, we’d recommend that you use a different email account to register on 192.com
    3. You have entered the correct email address during the registration process.

    If this didn't answer your question please 'Contact Us'

  • I forgot which e-mail address I registered with I forgot which e-mail address I registered with

    If you are not sure which email address you used to register with, please contact us. Please include your name and postcode and we will try to locate your account. If you have placed an order with us in the past, please also include the last four digits of your credit card as this may also be used to help locate your account.

    If this didn't answer your question please 'Contact Us'

  • Change my email address Change my email address

    You can change the email address on your account by going to ‘Your Account’, ‘Account Settings’ then 'change email address’.

    If this didn't answer your question please 'Contact Us'

  • Retrieve my forgotten password Retrieve my forgotten password

    Click on the ‘Forgot your password’ link on the registration screen.

    If this didn't answer your question please 'Contact Us'

  • How do I change my password? How do I change my password?

    You can change the password on your account by going to ‘Your Account’ > ‘Account Settings’ > ‘Change Password’.

    If this didn't answer your question please 'Contact Us'

  • How do I cancel my subscription? How do I cancel my subscription?

    Subscriptions have a minimum contract of six months. If after six months you wish to cancel your subscription please contact us . Please note any credits that are remaining on your account will be lost.

    If this didn't answer your question please 'Contact Us'

  • Unsubscribe from mailings Unsubscribe from mailings

    You can select which mailings you wish to receive or unsubscribe by going to ‘Your Account’ > ‘Account Settings’ > ‘Email Preferences’.

    If this didn't answer your question please 'Contact Us'

  • Close my 192.com account Close my 192.com account

    If you wish to close your account with 192.com, please contact us by sending us a form with subject line ‘Account and Subscription Queries’ including the email address you gave during registration and ‘Close my account’ in the body of the message.

    If this didn't answer your question please 'Contact Us'

  • Not receiving emails from 192.com Not receiving emails from 192.com

    If you are experiencing problems receiving mails from 192.com, please check the following:

    1. Email from 192.com is not being blocked by your junk-mail (spam) filter. Please check your junk mail folder.
    2. Email from 192.com is not being blocked by your ISP. Please check with your ISP’s helpdesk if this is the case. If so, we’d recommend that you use a different email account to register with 192.com
    3. You have entered the correct email address during the registration process.

    If this didn't answer your question please 'Contact Us'

• view all hide all Searching 192.com
  • Which databases are free to search? Which databases are free to search?

    The following data sets can be searched for free. There is no need to register to search these databases. (Limit of 10 Directory Enquiry searches per day)

    • Directory Enquiries - search over 15 million residential and business listings form the BT Contact Directory Enquiry database, data is updated daily .
    • Classified Listings - search over 2 million Thomson Classified business listings. Search by name or line of business.
    • Business Directory - search 2.3 million company listings supplied by Dun & Bradstreet
    • Maps - view detailed UK street maps
    • Route Plotter - plot routes postcode to postcode, text and map directions are available
    • Property Reports - search the official UK Land Registry database of 6 million properties in England and Wales. Including details such as property price*, the date sold and the type and age of the property, this information is updated regularly and provides essential information for both prospective buyers and sellers.
      * Property Prices supplied by Land Registry.

    Other occupants are also published to help you refine your search before selecting a premium record.

    If this didn't answer your question please 'Contact Us'

  • Which databases do I have to buy credits to search? Which databases do I have to buy credits to search?

    The following data sets are not free to search. You will need to buy credits to search these data sets:

    • 2008 - 2009 Electoral Roll - search 27 million residential names and addresses, 27 million of which are appended with an Age Guide to help you refine your search.
    • Archived Electoral Roll - search 2002 - 2007 Electoral Rolls (requires Extended Archive Membership)
    • Births, marriages, deaths - search over 300 million records from 1837-2004
    • 1861 Census - search the 1861 census data
    • Company Reports - over 1 million company reports, including snapshot financial data are available to view
    • Director Reports - search over 20 million records

    If this didn't answer your question please 'Contact Us'

  • What are credits? What are credits?

    Credits are the currency of 192.com. They are used to search Premium Data such as Electoral Roll and company and director reports. Credits cost from as little as 23p.

    If this didn't answer your question please 'Contact Us'

  • How do I buy credits? How do I buy credits?

    You can buy credits by purchasing one of 192.com’s great value packages.

    If this didn't answer your question please 'Contact Us'

  • Is registration free? Is Registration free?

    It is free to register on 192.com but in order to search Premium Data you will need to buy or earn credits.

    If this didn't answer your question please 'Contact Us'

  • How many credits do I need to search? How many credits do I need to search?

    The credit system

    Searches	No of credits
    1 search on Electoral Roll data – this can return up to 200 results per search	1
    1 company report	6
    1 director report (includes Electoral Roll search)	6
    I image view of any birth, marriage, or death record from 1837-1983	1
    Birth, marriage or death records from 1984-2003 (this can return up to 4 records per search)	1
    1861 Census - 1 household transcript	1
    1861 Census - 1 image view	1

    
    

    Credit packages
    100 Credits - £34.95 + vat 300 Credits - £84.95 SAVE £20 + vat SAVE £20 600 Credits - £149.95 SAVE £60 + vat SAVE £60 VAT is non-refundable on overseas orders. Credits are valid for 6 months from date of purchase.

    If this didn't answer your question please 'Contact Us'

  • What is Extended Archive Membership (EAM)? What is Extended Archive Membership (EAM)?

    Extended Archive Membership is an annual membership fee of £149.99 that gives you access to search archived Electoral Roll from 2002 - 2007. These Electoral Rolls contain approximately 10 million records that are not listed on the current 2008 - 2009 Electoral Roll. You still need to buy credits to conduct searches.

    If this didn't answer your question please 'Contact Us'

  • Using Age Guide in your search
• view all hide all Payments and Orders
  • Monthly subscription invoice not received Monthly subscription invoice not received

    Monthly subscription invoices are automatically sent out each month; if you have not received your invoice please check that:

    1. E-mail from 192.com is not being blocked by your junk-mail (spam) filter. Please check your junk mail folder.
    2. E-mail from 192.com is not being blocked by your ISP. Please check with your ISP’s helpdesk if this is the case. If so, we recommend that you use a different email account to register with 192.com

    If you have still not received an invoice, please contact us and a duplicate invoice can be sent out.

    If this didn't answer your question please 'Contact Us'

  • Change my credit card details Change my credit card details

    You can change your credit card details by going to ‘Your Account’ > 'Subscription Centre' > 'Edit Credit Card Details’.

    If this didn't answer your question please 'Contact Us'

  • I have been double charged I have been double charged

    If you have been charged more than once for your order on 192.com, please contact us. In your email please provide your registered email address, the date and amount of the order and the last four digits of the card used.

    If this didn't answer your question please 'Contact Us'

  • Fraudulent use of my credit card on 192.com Fraudulent use of my credit card on 192.com

    If your credit card has been fraudulently used to make purchases on 192.com, please contact us . In your email please provide the date and amount of the order and the last four digits of the card used.

    If this didn't answer your question please 'Contact Us'

• view all hide all UK-INFO Disk
  • UK-InfoDisk Sitekeys UK-InfoDisk Sitekeys

    If you have not yet activated your InfoDisk you are able to activate it for one time only here - http://www.192.com/support/sitekeys.cfm

    If this didn't answer your question please contact us

  • UK-InfoDisk Technical Support UK-InfoDisk Technical Support

    We only provide technical support for UK-InfoDisk Versions 11, 12, 13 and 14.

    If you have a problem or question regarding these versions please contact us

    If you have a problem with an earlier version we have a knowledge base that may help you find a solution to your problem - http://www.192.com/support/support.cfm

• view all hide all Removal of Personal Details
  • Can my Electoral Roll record be removed? Can my Electoral Roll record be removed?

    Also known as the Voters Register, the Electoral Roll contains the names and addresses of almost every UK adult over the age of 18. Businesses use it to verify the identities of customers and trace people who have moved. With over 50% of the population Ex-directory, the Electoral Roll is the most definitive residential database in the UK.

    Removal of your Electoral Roll record

    Over and above our statutory duties 192.com allows users to remove themselves for free from the Electoral Roll that is specifically published by 192.com. Please click here to download the form and send it back to us. Alternatively you can write to us to request the removal of your personal details.

    By post:
    The CO1 Requests Administrator,
    I-CD Publishing (UK) Limited,
    8-10 Quayside Lodge,
    London, SW6 2UZ

    By fax: 0207 909 2169

    If this didn't answer your question please 'Contact Us'

  • Can my Age Guide data be changed or removed? Can my Age Guide data be changed or removed?

    If you would like to amend or remove your Age Guide details please contact 192.com Customer Services. If you would like to remove your Electoral Roll listing entirely for 192.com please complete our CO1 form.

    If this didn't answer your question please 'Contact Us'

  • Removal of Directory Enquiry listing Removal of Directory Enquiry listing

    The Operator Services Information System contains the names, telephone numbers and addresses of all the listed telephone records held by every telecoms supplier in the UK. Also known as the Directory Enquiries database, it is the database used by the 192 directory enquiry service and the new 118 directory services. OSIS contains 17 million telephone records, 13 million of which are residential. Approximately 50% of UK households are ex-directory and therefore not listed on the OSIS database.

    Removal of your Directory Enquiry record

    The data that we use is supplied from a core database (OSIS) to which all licensed Telecommunications Operators and Service Providers submit their customers' directory data.

    You will need to contact your own service provider as we are not able to make changes to this central database on behalf of other telephone service providers.

    Once they make the changes the correct data will be added to the OSIS database and from there it will cascade to all directory service providers.

    If this didn't answer your question please 'Contact Us'

  • Removal of business listings Removal of business listings

    This database contains details of over 1.8 million active companies, and their addresses. With line of business searching, this database provides enhanced business search functions not available on the OSIS database. Derived from Companies House data, UK Marketing File Data is updated on a monthly basis.

    Remove or update my business listing

    Our business listings and Directors Reports are provided by Dun&Bradstreet. For these to be amended or removed you need to contact them directly. Their contact details are as follows:

    Dun & Bradstreet
    Customer Service Department
    
    Telephone: 0870 243 2344 Available: Mon - Fri 08.30 to 17.30
    Email: customerhelp@dnb.com

    Once their records have been updated we will receive an update and the changes will appear on our site. Due to the processes involved, the changes can take several months to appear on our site.

    If this didn't answer your question please 'Contact Us'

  • Can my director report be removed or amended? Can my director report be removed or amended?

    The Directors' and Shareholders' Database contains detailed information on over 2.3 million companies and 6 million directors and key contacts. It includes directors' home addresses and dates of birth. It also includes detailed financial information on companies from turnover to No. of Employees. Director and company reports can be downloaded online. Derived from a number of sources, from Companies House to telephone research, the business database is updated on a monthly basis.

    Remove or update my Director Report

    Current UK Law requires directors and secretaries of companies, members of Limited Liability Partnerships and permanent representatives of overseas companies with a place of business in Great Britain, to supply their usual residential address for the public record.

    Directors or Secretaries may apply for a confidentiality order if they believe that their residential address by being on the public record would create a serious risk that they or those who live with them, would be subject to violence or intimidation.

    For form 723B to apply for a Confidentiality order under The Companies (Particulars of Usual Residential Address and Confidentiality Orders) Regulations 2002, please contact the confidentiality orders info line : +44 0845 3032 400

    Inactive Principles

    Companies House record information relating to all appointed and resigned directors. If a director resigns from a position and the company continues to trade then the record that he/she was once a director remains on record at Companies House indefinitely. If a company ceases to trade, director information is filed for 10 years. It is because this information is available at Companies House that we receive it in the data we obtain via Dun & Bradstreet.

    If this didn't answer your question please 'Contact Us'

  • Can I see who has searched me? Can I see who has searched me?

    192.com is the safest directory enquiry service in the world because every search done is carefully recorded and stored for a minimum of two years. We know who has searched what, when, and how. This audit trail makes the site safer because while we provide in depth information on everyone and every business in the UK, unlikely event that someone has abused our site, we are able to provided enormously detailed information to the data subject or to the police upon request.

    The fact is that anyone wishing to abuse information leaves fingerprints when they use 192.com, and those fingerprints allow us to trace the searcher. That makes 192.com a safer place to be listed since those that wish to abuse information do not want audit trails and log files to record their every click. That is why information on 192.com is safer here than it is in the local library (where no CCTV or monitoring of who searches what is possible).

    However if you suspect that you information has been abused, and you wish to see who has searched your record please complete the contact us form and for a payment of a £10 administration fee, we will post within 7 days details of who has searched you, and when, to the address you have provided when registering with 192.com.

    This service is only available to registered users of 192.com, to register please click here.

    If you are interested in this service please contact us.

    Alternatively please ask the police to contact us and we will be happy to furnish the log file information to them for free.

    If this didn't answer your question please 'Contact Us'

  • Useful Contacts Useful contacts

    Stop all Junk Mail and unsolicited phone calls

    The Telephone Preference Service is a central opt out register whereby individuals can register their wish not to receive unsolicited sales and marketing telephone calls. If you wish to register with the Telephone Preference Service you can do so by visiting www.tpsonline.org.uk or by calling 0845 070 0707. If you wish to register to reduce personally addressed unsolicited mailings please contact the Mailing Preference Service visiting www.mpsonline.org.uk or by calling on 0845 703 4599. These are separate organisations and are not connected to 192.com

    Mailing Preference Service (MPS)

    Mailing Preference Service (MPS)
    DMA House
    70 Margaret Street
    London
    W1W 8SS
    
    MPS Registration line: 0845 703 4599
    Tel: 020 7291 3310
    Fax: 020 7323 4226
    E-mail: mps@dma.org.uk
    Web: www.mpsonline.org.uk
    Licence Department: 020 7291 3327
    Complaints Department: 020 7291 3321

    Telephone Preference Service (TPS)

    Telephone Preference Service (TPS)
    DMA House
    70 Margaret Street
    London
    W1W 8SS

    TPS Registration line: 0845 070 0707
    Tel: 020 7291 3320
    Fax: 020 7323 4226
    E-mail: tps@dma.org.uk
    Web: www.tpsonline.org.uk
    Licence Department: 020 7291 3326
    Complaints Department: 020 7291 3323

    If this didn't answer your question please 'Contact Us'

• Tools & Guides
  • Can I add 192.com to my iGoogle homepage? Can I add 192.com to my iGoogle homepage?

    Google offers the ability to create your own personalised iGoogle page which gives you at-a-glance access to key information and tools across the web. Add the 192.com gadget to search our People Finder, Business Finder and mapping tool directly from your personalised Google page. Add 192.com to iGoogle
    
    

  • The 192.com Guide to Tracing Relatives The 192.com Guide to Tracing Relatives

    If you're looking for family members or friends that you've lost touch with, read '192.com's Guide to Tracing Relatives' for the best advice to help you find them.

Affiliate Program
How can I join the 192.com Affiliate Program?